Packages are generally dispatched within 2 days after receipt of payment and are shipped via FedEx Ground, FedEx Express or US Express Mail Service.
We cannot ship UPS or DHL collect. We cannot ship FedEx Ground collect either.
Returns are not accepted under most circumstances, unless the product shipped is not what the customer (you) ordered. If an exception is made, you will first need to receive an RMA from someone in our customer service group. If accepted for return, the product must not be opened and in original condition. THERE IS A 25% RESTOCKING FEE DEDUCTED FROM ANY RETURN - SPECIAL ORDERED ITEMS AND ALL PERISHABLE ITEMS ARE NOT ACCEPTED FOR RETURN.
If you have questions, please send us an email: firstname.lastname@example.org